For your safety, CCTV may be in operation within your facility. If you wish to make a complaint please use our purpose-built complaint form: Make a complaint about managed isolation and quarantine(external link). Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand. Please note: This content will change over time and can go out of date. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. Entering and leaving a facility The country has 32 managed isolation hotels which can fit 6260 people at any one time, allowing for a 24-hour turnaround and deep clean between each guest. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. Please note: This content will change over time and can go out of date. It may be harder to get an exemption if you leave from, or have recently been to, a country where the COVID-19 health risks are high. Read about border restrictions on the official New Zealand Immigration website and about managed isolation and quarantine – on the website. They are there to care for you and ensure health checks are effective. Visit the COVID-19 website(external link). We appreciate this might be upsetting but your safety is our priority. Talk to the on-site team first. You must only wear single-use face masks that are provided by the MIQF. They will remain there for at least 14 days and test negative for COVID-19 before they can go into the community. While this may feel distressing, you will receive a high level of clinical care from a dedicated team of health professionals. You can also apply to have a parent or guardian join you in managed isolation through the exemption process. While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions. Find out more about our complaints procedure. The Government recovers some of the costs for managed isolation to share the financial load in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country. By Katie Todd for RNZ. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. A team of health professionals is always available at your facility. Which can be found on our contact us page: All complaints will receive an acknowledgement email within two working days of receipt of their complaint. It takes 10 seconds to collect the sample. Stay in touch with your family and friends through other communication methods such as making phone calls or using apps like Zoom, SKYPE, etc. If you have any follow up questions or queries regarding your health or develop any symptoms of COVID-19, please call Healthline on 0800 358 5453 or your GP. If you are given an exemption to leave managed isolation, you will still need to complete a minimum 14 days of isolation from the time you arrived in New Zealand. If asked to wear personal protective equipment (PPE) such as face masks (supplied to you) at any time during your stay, you must do so. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. This includes opening the door to receive food or give laundry. Please cooperate fully with staff. The Māori holistic model of health, Te Whare Tapa Whā, reminds you to take care of all the different aspects of your life to support your wellbeing. Day 12: We then test again around day 12 as the infection may take longer to develop in some people. Enter passenger details of the individual or everyone in the ... 2. You will travel to your next destination as per your agreed travel plans. Wear face masks (single-use) that have been supplied to you at all times when outside your room. Find out what to do if your flight is cancelled or rescheduled(external link). Media might contact you and it is your choice whether you talk to them. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected. These rules keep you and others safe and help stop the spread of COVID-19. You will need to wear single-use face masks and maintain 2 metres distance from others. Discuss your travel plans for after your isolation period. There are some rules and guidance on what you can and cannot do while staying in a facility. Most people will spend 14 days in managed isolation. Remember to keep a physical distance of 2 metres from others during your stay so as to avoid making close contact with anyone outside your bubble. You will be asked to fill out a form or answer questions including your contact details. See Appendix one for more information on testing and results. If the test was around day 12 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 14-day period is complete. Returnees to New Zealand are being warned that spaces in managed isolation facilities are filling up fast, with only a slim timeframe to book before Christmas. It’s understandable to feel sad, distressed, worried, confused, or anxious. So, it’s important to look after your mental health, as well as your physical health. Email: and include in your email a copy of your voucher and your requested changes. When you leave your room, you must wear face masks that have been supplied to you. Details on how you will travel from the isolation facility to your home/ residence. If you are feeling unwell, please stay in your room and phone the on-site team. Wi-Fi is free. Visit the website to register for sessions to support your wellbeing and connect with other like-minded people. It’s okay if you’re taking things day by day. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. There’s also help available with training and work experience, with your CV, cover letter or filling out applications. A number of facilities in New Zealand have been set up by the government to manage the isolation of people arriving from overseas. If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. use, proven strategies and skills you would learn from a therapist, in the privacy of your own home, anytime that suits you. This will help us get the appropriate agency such as housing or welfare to help you. New Zealand takes family violence and sexual violence seriously. Call 0800 543 354 or text HELP (4357) to talk to a counsellor or trained volunteers. You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. If the fire alarm activates, follow the evacuation procedure and listen to the instructions of hotel staff and management. You are encouraged to stay in your room unless you have a need to go out. As we near the end of our stay in New Zealand’s mandatory quarantine (known as Managed Isolation & Quarantine or MIQ), we’ve realised it could be useful for other families to read about our experience. Do not place towels or flammable materials on heaters to dry. This helps us understand the time you’re leaving, so we can organise check-out and better support you during your departure. If you need language assistance, your Facility Manager or Wellbeing Coordinator can arrange an interpreter for you. COVID-19. They accommodate people who have been assessed as being at low risk of having COVID-19. For general information about the COVID-19 situation in New Zealand you can visit. Applications are considered on a case-by-case basis and the threshold for approval is very high. You are entitled to talk to your lawyer in a confidential environment. If at any point during your stay you develop any of the COVID-19 symptoms of fever, cough, shortness of breath or sore throat, please stay in your room and let on-site staff know immediately by phone. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility. Te whare tapa whā is a model of the 4 dimensions of wellbeing developed by Sir Mason Durie in 1984 to provide a Māori perspective on health. Please note: This content will change over time and can go out of date. Let the on-site team know if you have any food allergies or medical conditions that require special diets. The family violence information line 0800 456 450 provides information and is available 7 days a week, from 9am to 11pm. You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. How to get your voucher. Any other people or family members you have been in contact with during your stay will also need to be moved for closer monitoring. Any additional food will need to be paid for. Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII. The wharenui’s connection with the whenua (land) forms the foundation for the other four dimensions. The health staff will also be able to assist with any medication and prescription requirements. If you are under 18, we will help you and your whānau/parents/guardian to make your stay comfortable and safe. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). While the COVID-19 pandemic continues to grow around the world, in Aotearoa New Zealand we went hard and early to limit the impacts of COVID-19 in our communities. Find out about charges for managed isolation. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. Under Alert Level 1, all people entering New Zealand must go immediately into managed isolation or quarantine facilities. Below are some simple rules we ask you to follow while you are in managed isolation. For more information, visit: link) or link). More information and contact details are available on A nurse will help you with this and sign it off. *If your test is positive you will be told by health staff. A Māori pharmacist will call you back for a kōrero within 24 hours. This starts from the time and date you arrive in New Zealand. You can access Home Learning TV at on-demand(external link). There are over 300 episodes that have lessons designed for all early learning and school ages. A team of health professionals are always available at your facility. Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. The videos feature Sir John Kirwan and his ways of approaching life that help him on a day to day basis. There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, food and welfare support. Your onsite team of registered nurses are available 24 hours a day, 7 days a week to support you, if you begin to worry about you or your whānau/s physical or mental wellbeing or have any specific health needs. There’s a limited number of hotels that have been set-up as quarantine facilities, so you’ll need to book your spot in advance. Staying in a managed isolation facility for a minimum 14-day period allows us to isolate you in case you are incubating the disease. Designated smoking areas are provided in each facility, depending on available space. Internal calling, between rooms and for hotel services, is free. The Mentemia app provides mental wellbeing coaching after getting to know you a little through a personality quiz and what focus areas you have, like sleeping better, stressing less, or helping support a loved one. Your room has a smoke alarm to keep you safe. Make sure it is clean, dry and not damaged. Secure your place in managed isolation. Start your stay at the managed isolation facility. Wash and dry your hands or use hand sanitiser. Public health staff will also ask who you had contact with recently. Children are treated the same as adults for testing. They will remain there for at least 14 days and must test negative for … New Zealand Immigration and Managed Isolation and Quarantine web sites contain up-to-date official information on the subject – make sure you visit them before planning your trip to New Zealand. 3. Your facility will inform. No-one should feel scared or be harmed by others. If you’re in immediate danger call the Police on 111. He waka eke noa (We’re all in this together). You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. See link) for more details. On landing at the international terminal: During this time you will not be allowed to leave the facility. Rooms in managed isolation have been sitting empty because some desperate returnees have been able to book more allocation vouchers than they need. There are 32 managed isolation and quarantine (MIQ) facilities across the country, with capacity for 6261 people at a time. Hold accommodation. Free advice about just about anything — in your local area and in your own language. This second test is also one of the checks we use to determine if a person is low risk and can leave the facility after 14 days. You can also access a mental health clinician at your facility with the support of your onsite registered nurses if needed. If you want to record your interactions with staff, please speak with them first. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Welcome pack: Managed isolation facility for returnees to New Zealand, Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website,,, the complaints form on our Contact us page, have been in managed isolation for at least 14 days, do not have a temperature of 38°C or higher, in almost all cases, tested negative for COVID-19, six 330ml cans of beers (6-9 standard drinks), or, one bottle of wine (7-8 standard drinks) per day, or, four pack, up to 330ml each, of RTDs (7-8 standard drinks). New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. Please remember journalists cannot enter the hotel. There are other places you can go for information: The managed isolation and quarantine website, COVID-19 health information(external link). You should contact the on-site team first with any queries or concerns. This tongikura was gifted to MIQ from the King and guides us through our effort to keep you and Aotearoa New Zealand safe. link). Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. You may not become sick immediately and symptoms take time to develop. Please respect the privacy and personal circumstances of people at this facility when considering whether to take photos, audio or video recordings. Create a registration for an individual passenger or a family travelling together. Before you put on your face mask, wash and dry your hands or use hand sanitiser. Managed Isolation and Quarantine (MIQ) takes all complaints seriously. This interview will take place at the facility within 4 days of your arrival and will be organised by the on-site staff. They will arrange for you to be assessed by the on-site health professional. You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility. Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay. These facilities are hotels where you will be given extensive support throughout your stay. Please do not enter the hotel room of anyone who is not in your bubble. Talk to the health professionals on-site if you have any concerns. You will also need to complete a Managed Isolation Exit Form. It is important you inform the on-site staff of anyone that could be a close contact. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). To help us continue keeping the country safe, we have implemented a system of Managed Isolation and Quarantine (MIQ). COVID-19 test within 24 hours of your arrival (except for returnees from excluded countries - Australia, Antarctica and some Pacific Islands). Remember to track your movements using the NZ COVID Tracer app. Results may take a couple of days to come back. Deliveries can not contain any illegal items or items that present a health and safety risk. The Code applies to the health services you receive in this facility. If you believe someone isn’t sticking to the rules or is behaving in a way that is likely to spread COVID-19, please report it to the on-site team – you can also report any issue on the COVID-19 website(external link). Very few emergency allocation requests will be granted. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. Talk to the on-site health staff if you need urgent medical advice. We will do all we can to make your stay as pleasant as possible. If you are currently in an MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator. More information about alert levels can be found here: link). One of these cases is classified as historical and deemed not infectious. No exemption will be possible if you develop symptoms of COVID-19 during your stay in managed isolation and have been moved to a quarantine hotel. submit your enquiry, feedback or suggestion using our form: Enquiry, feedback and suggestion form. The managed isolation facilities are hotels, staffed by a team of health professionals, hotel and government personnel. You will need to keep the following information handy for your Travel Plan Interview: If you have a home or residence to go to after your 14-day isolation period: If you do not have a home or residence to go to after your 14-day isolation period, you will need to explain your circumstances. You must be able to respond to staff or an emergency (such as a fire evacuation) as well as follow PPE and physical distancing rules - alcohol may affect your ability to keep you and others safe. A: Anyone travelling to New Zealand from today must have a pre-booked voucher for 14-days of managed isolation or quarantine facility before boarding their … If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. Melon has an online community where you can anonymously interact with others on a similar journey and connect with a team of support workers. Managed isolation is an important part of our border measures to keep COVID-19 out of New Zealand. If you do not use the app, use whatever method works for you, like the NZ COVID Tracer booklet. They will advise what to do next. You should not have any visitors in your room at any time. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). Call or text 1737 for support with grief, anxiety, distress or mental wellbeing. Please note: This content will change over time and can go out of date. If you’re unable to talk, listen for the option to dial 55 – this will put you directly through to the Police. Having recently arrived from overseas means you are at risk of carrying the virus and potentially bringing it into New Zealand. In the week after you leave, the Ministry of Health will contact you to check on your health. Managed isolation and quarantine stays are free for all returning New Zealand citizens and permanent residents, except those who are returning to the country for less than 90 days. If the room allocation rate is projected to reach the operational capacity level in the next 14 days, no additional rooms can be allocated in the days leading up to this peak. See Appendix 2 for more info. Get access to easy-to. While smoking you need to physically distance from others not in your bubble. If you have any of these conditions they may decide not to proceed with the test as your health is the primary concern. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. Meghan Markle's sister to finally release tell-all book. It is important you are honest about your health during your stay in managed isolation. Loneliness and isolation, Understanding ourselves better, Behaviour change, Ways to manage mood, Strategies to manage anxiety. Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. The Wellbeing Sessions are free, online, community events you can join in real-time. The use of reusable masks and other face coverings is not fit for purpose when you are in an isolation facility. Talk to hotel staff to enable the service. You cannot leave the facility, but you can have items delivered to your facility - this includes food or personal packages. By nurturing and strengthening all dimensions, you support your health and wellbeing, as well as the health and wellbeing of your whānau. In a number of circumstances, a successful application is likely to result in a managed pass-out for a period of time rather than complete exemption. Securing a place in managed isolation. Contact the Ministry of Social Development You have a right to access and correct information held about you.

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